Nothing is ever simple

7/20/06 -- Order DSL
7/21/06 -- Wait
7/22/06 -- Wait
7/23/06 -- Wait
7/24/06 -- Phone call on answering machine, DSL will be activated on 7/27/06 after 6pm
7/25/06 -- Wait
7/26/06 -- Wait -- but where is my welcome package -- they did say 3-5 business days
7/27/06 -- Wait -- check online -- package has been shipped and DSL is pending
7/28/06 -- Wait -- check online -- package has been shipped and DSL has been activated
7/29/06 -- No way to check -- no package
7/30/06 -- same message on line
7/31/06 -- automated system gave me a tracking number -- tracking number says package was delivered on 7/24/06 and left on front porch -- but no package was received
7/31/06 -- start calling Verizon DSL, Verizon Local, and Verizon billing. It appears my DSL was installed on Conceto Lane, and the package was delivered to Concerto Lane -- except I don't live on Concerto Lane. I have now been transferred twice, and in both cases the calls were dropped and I had to start again.
I hope the people on Concerto Lane are enjoying my DSL, but I am NOT going to pay for it!!!!!